Setting up your user account
Your user account is accessible via the Merchant Back Office:
You can edit personal information, change account preferences or update your password.
To edit personal information and/or change preferences
in your account:
- Click your login name to display the menu.
- Then click My account.
The account modification window appears.
- Edit the desired information.
- In the My information
section you can edit:
- your login (if you are authorized),
- your civil status,
- your first and last name,
- your e-mail address,
- your cell phone number.
You can add up to 3 numbers.
- In the My preferences
section you can change:
- the details display language of your Merchant Back Office;
The language can also be changed on the home page. Simply click on the flag and select your preferred language.
- the time zone used for exchanges and and notifications;
- your home page is if you are authorized.
- the details display language of your Merchant Back Office;
- In the My information
section you can edit:
- Click Save to take the modifications into account.
To change your password:
- Click your username to display the menu.
- Click Change password.
The password update window appears.
- Enter your current password.
- Enter and confirm your new password.
- Click Validate.
The gateway sends an e-mail notification to the specified address to confirm the password change.
To reset a password, click Forgotten password or locked account accessible on the login page in the Merchant Back Office. The detailed process is described in the FAQ.