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Functional guides

Why doesn't an order come up from the CMS?

The Instant Payment Notification URL is the only way the PayZen by OSB gateway can notify your website at the end of a payment. Therefore, read the Setting up the Instant Payment Notification URL chapter carefully.

Frequent errors:

  • Your shop is in maintenance mode
  • Your Instant Payment Notification URL is protected by an .htaccess file
  • You have blocked the IP addresses of the payment gateway
  • You have not specified the Instant Payment Notification URL in the Merchant Back Office

How to check that the Instant Payment Notification URL has been called:

Via the Merchant Back Office, display the payment details (double click), then go to the “Event log” tab.

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