Managing your Google Pay transactions via the Back Office PayZen by OSB

The Back Office allows to perform different actions with Google Pay™ transactions depending on their status:

Actions available via the Transactions is progress tab:
  • Display transaction details
  • Validate
  • Modify
  • Cancel
  • Capture manually (only for transactions performed in test environment)
  • Edit the order reference
  • Resending transaction confirmation e-mail to the buyer
  • Resending the transaction confirmation e-mail to the merchant.

Actions available via the Captured transactions tab:

  • Refund
  • Duplicate
  • Edit the order reference
  • Resending transaction confirmation e-mail to the buyer
  • Resending the transaction confirmation e-mail to the merchant
  • Manual reconciliation.

You can access these actions in three ways:
  • via the menu bar
  • using right-click
  • at the bottom of the Transaction details.