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Functional guides

Canceling an order

In the Shopify Back Office, go to Orders and click on the desired order:

  1. Click More actions > Cancel.
  2. Enter the amount, then click Cancel.

The order will then appear ascanceled in the Shopify Back Office.

On the OSB side:

  • No additional options are required for using this feature.
  • If the payment has already been captured in the bank, we will proceed to a refund.
  • If the payment has not been captured in the bank and you wish to partly refund a payment, we will proceed to update the amount.
  • If the payment has not been captured in the bank and you wish to refund the entire amount, we will proceed to cancel and the payment will never be captured in the bank.
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25.18-1.11